Quality impacts all aspects of project management and often determines a project’s success. But managing quality is not a simple task. It requires specialized processes and skills. You will learn to improve your project or program processes to achieve higher quality products, services, and results. You will examine how leading thinkers approach quality and performance with a focus on fundamental quality management tenets.
Who Takes This Course: This course is intended for intermediate level program and project managers.
Course Format: Presentation, class discussions, practical activities, and group and individual exercises
Learning Objectives
- Apply the quality philosophies of several of today’s leading quality experts
- Determine the quality model that is most appropriate for your organization
- Prepare a quality program
- Calculate the cost of quality
- Use statistical process control tools and techniques
- Identify and use quality metrics
Course Topics
Key Concepts
- Defining Quality
- Modern History of Quality
- ANSI & ASQ Definition
- Quality
- Projects are Customer Driven
- Project Quality Team
- Quality as a Way of Thinking
Quality Philosophies
- Deming Philosophy
- Juran Philosophy
- Crosby Philosophy
- Exercise: What Are the Trends?
- Exercise: Improving Your Quality Experiences
Project Quality Management
- Project Management and Quality Management
- Project Quality Management
- Successful Project Management
Cost of Quality
- Cost of Quality Defined
- Establishing Cost of Quality Reporting Systems
Customer Focus
- Customer Focus: A Sound Business Practice
- Characteristics of Manufactured Product Quality
- Characteristics of Service Quality
- Customer-Supplier Model
- Ways to Gather Customer Information
- Customer Relationship Management (CRM)
- Guidelines for Customer Relationships
Requirements Management
- Requirements Definition
- Need for Accurate Requirements
- “Good” Requirements Analysis & Management
- Customer-Driven Quality Cycle
- House of Quality
- The Basics of Doing It Right
- Why Requirements Change
Statistical Process Control Tools
- Definition & Purpose
- Types of Processes
- Seven Quality Control Tools
- Principles of SPC
Six Sigma
- Background
- Organizations Using Six Sigma
- Key Principles for Effective Implementation
- Tools and Techniques Applicable to a Six Sigma Initiative
- Where to Start?
Auditing and Evaluation
- Inspection Defined
- Purpose of Inspections
- Inspection Forms
- Quality Audits
- Testing and Evaluation
- Malcolm Baldrige National Quality Award
- ISO 9000
Quality Program Implementation
- Some Basic Quality Program Tenets
- Developing a Total Quality Culture
- Implementing Quality Programs
- Implementation Barriers
- Learning Organization
August 9 – August 11, 2023 | 8:00 AM – 4:00 PM | Internet, EST | Virtual | $2,499
October 2 – October 4, 2023 | 9:00 AM – 5:00 PM | Internet, EST | Virtual | $2,499